Be sure to Follow Bug Reporting Guidelines
Wednesday October 13th, 1999
Eli Goldberg of the Mozilla QA team has a request for everyone submitting bugs for M10:
"While a number of these bug reports have been fantastic, we're seeing a lot of new bug reporters who haven't yet learned how to submit Good Mozilla Bugs. Correspondingly, easily 20% of them have been tossed out as INVALID or WORKSFORME on the spot. (!) Almost none of the M10 bugs have followed the Bug Writing Guidelines, or used the Bug Template. In some cases, the bugs turned out to be valid --- but we didn't know, since the reporter didn't provide sufficient clues for an investigation."
Also be sure to check out the "Most Frequent Bugs" page before submitting a bug. Duplicate bugs need to be weeded out by the QA team - time that could be much better spent.
#5 Bug reporting process: incomprehensible
Friday October 15th, 1999 3:33 PM
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I agree 100%! Bugzilla could use substantial usability work from experienced usability design, especially for more casual users.
Unfortunately, it comes down to there being nobody at Netscape paid to do it, and nobody on the net who has volunteered to do so. If you know any volunteers... ;)
In this case, the primary area of improvement in bug reports that most of us in Mozilla QA are seeking is to improve the quality of the content of the Bug Description, by applying the Bug Template and Bug Writing Guidelines. IMHO, this should be possible to improve even with Bugzilla's UI being...umm...hacker-oriented.