Be sure to Follow Bug Reporting Guidelines
Wednesday October 13th, 1999
Eli Goldberg of the Mozilla QA team has a request for everyone submitting bugs for M10:
"While a number of these bug reports have been fantastic, we're seeing a lot of new bug reporters who haven't yet learned how to submit Good Mozilla Bugs. Correspondingly, easily 20% of them have been tossed out as INVALID or WORKSFORME on the spot. (!) Almost none of the M10 bugs have followed the Bug Writing Guidelines, or used the Bug Template. In some cases, the bugs turned out to be valid --- but we didn't know, since the reporter didn't provide sufficient clues for an investigation."
Also be sure to check out the "Most Frequent Bugs" page before submitting a bug. Duplicate bugs need to be weeded out by the QA team - time that could be much better spent.
#3 Or an alternative..
Thursday October 14th, 1999 6:36 AM
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as a cheap alternative which I just thought of (sorry), it would be possible to have a simple web forum for reporting bugs, where ordinary users can just give bug descriptions any old how. then some expert 3rd-party volunteers who understand the code, could read the forum, take that lousy information and make it into actual bug reports.
alternatively mozilla could entirely give up on bug reports from non-experts (which is the way it feels now really, but they could be honest about it :).