MSNBC Gives Netscape Bug Reporting an 'F'
Monday July 26th, 1999
Ben Gertzfield writes, "Get this -- MSNBC is grading different corporations on how good their public bug-tracking systems are.
And, of course, being a MS-run site, they give Netscape an F because they couldn't find bugzilla.
How sad. Netscape is the ONE corp that's good enough to make all of its bugs totally public AND release their bug-tracking software as open source software, and MSNBC has to pull a stunt like this. See the article link for the exact text."
To find out about the quality of a company's bug reporting system, they do a search on "bug".
So let me get this straight -- they expect that someone who finds a problem or bug in the software they are using will go to the support section of the vendor's web site and search for "bug" AND expect to find something relevant.
My guess is that the high scoring companies in the review have something like "Bug #nnnn" on the top of each page.
Anyway, how does calling faults in the software bugs rather than problems affect the support anyway? I can see how calling them features might be a problem though :)