MSNBC Gives Netscape Bug Reporting an 'F'
Monday July 26th, 1999
Ben Gertzfield writes, "Get this -- MSNBC is grading different corporations on how good their public bug-tracking systems are.
And, of course, being a MS-run site, they give Netscape an F because they couldn't find bugzilla.
How sad. Netscape is the ONE corp that's good enough to make all of its bugs totally public AND release their bug-tracking software as open source software, and MSNBC has to pull a stunt like this. See the article link for the exact text."
To find out about the quality of a company's bug reporting system, they do a search on "bug".
#36 A Call for Knowledge Base Standards?
Wednesday July 28th, 1999 12:01 AM
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I see a huge need for industry standards on syntax to be used in software knowledge bases. I don't know that "bug" is the word I'd choose for that particular category of information, but I would like to see a standard adopted, perhaps a "software knowledge base" document type definition for XML/SGML?
Ditto for search engine boolean syntax. It's a pain having to figure it out everywhere you go, and far too few sites offer any explanation. For example, I had to lobby Corel for months to put up a Help link for their knowledge base so casual users would have a clue instead of automatically swamping the newsgroups. They finally put it up a couple of weeks ago, and it's missing half the command set I know works on their search engine! And still no information for newbies on how to search for a particular error message.