MozillaZine

Mozilla Foundation Looking for Names of Organizations That Have Switched to Mozilla

Sunday July 18th, 2004

Bart Decrem writes: "The Mozilla Foundation is looking for examples of companies or organizations that have moved from IE to Mozilla-based browsers in the last few weeks. Please chime in if you know of any!"


#81 Vereniging milieudefensie,

by oracle

Monday July 19th, 2004 4:16 PM

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a Dutch NGO with some 100 users at its head office in Amsterdam, switched browser in early 2002 from MSIE to Mozilla 0.98 if I remember correctly. Some time in August that year the next step was taken, switching mail clients from Pegasus to Mozilla.

At that time the workstations run NT4 and the servers Novell. Mozilla was deployed with Zen and the biggest problem during the browser switch was that Mozilla came without any default applications set, frustrating the users who got download dialogues for everything they clicked on that wasn't html. Yes, we could and should have fixed that before deploying; we were a tad too eager there. User adaptation was nevertheless practically instant and friction-free.

The mail client transition was a pain on the IT side. We had to upgrade Pegasus from 3.x to 4.x so that it could do IMAP, then do some really very dirty scripting to convert the Pegasus mailboxes to mdir format, migrate from Mercuy to Courier on the server side, then switch mail clients over a weekend. Mozilla's "security" directory caused lots of problems. Users with roaming profiles would log on multiple computers and start a new instance of Mozilla, thus creating a new profile, which they would then use as their default. That had been going on all along after the browser migration, so when we then pushed individual user settings for mail, they often ended up in the wrong profile. It did take some time to sort out all that. Again, however, from the users' perspective the migration was relatively easy and adaptation was rather fast.

Most interesting was to see that users who got hired after the migration never questioned the software. For them we were using "a slightly different Internet Explorer" and that was that. I have seen similar non-reactions later at an internet café, where MSIE one day was replaced by Mozilla behind MSIE's icon on the desktop. Nobody asked questions; people just clicked on that familiar MSIE icon and went browsing, never even realising that they were looking at much more than just a new version of MSIE.