MozillaZine

Full Article Attached Quality Feeback Agent (Talkback) Crash Reports Available for Public Viewing

Monday April 19th, 2004

A little over a week ago, Asa Dotzler announced that an online tool for looking up Quality Feedback Agent (Talkback) crash reports is now available. The tool, located at talkback-public.mozilla.org, allows developers (or interested users) to see a variety of technical details about a crash by entering an incident ID (for example, 13843). A stack trace is included, with vistors easily able to jump to lists of known bugs for referenced classes and functions. For privacy reasons, not all the data submitted in the crash reports is made publicly available.

Quality Feedback Agent is included with most Windows versions of Mozilla. It launches whenever Mozilla crashes and allows the user to send technical details about the crash to the Mozilla Foundation. The utility was originally developed for Netscape Communicator (hence the Netscape logos) and is based on the commercial Talkback product created by Full Circle Software (now called SupportSoft). The Mozilla Foundation maintains a page with information about Quality Feedback Agent.


#10 The tracker service crashed

by losttoy

Wednesday June 29th, 2005 8:48 AM

You are replying to this message

Looks like the talkback service itself crashed

<http://talkback-public.mo…org/talkback/fastfind.jsp>

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:358) org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:301) org.apache.jasper.servlet.JspServlet.service(JspServlet.java:248) javax.servlet.http.HttpServlet.service(HttpServlet.java:856)

root cause

java.lang.NullPointerException org.apache.jsp.fastfind_jsp._jspService(fastfind_jsp.java:245) org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:133) javax.servlet.http.HttpServlet.service(HttpServlet.java:856) org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:311) org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:301) org.apache.jasper.servlet.JspServlet.service(JspServlet.java:248) javax.servlet.http.HttpServlet.service(HttpServlet.java:856)