Full Article Attached Quality Feeback Agent (Talkback) Crash Reports Available for Public Viewing

Monday April 19th, 2004

A little over a week ago, Asa Dotzler announced that an online tool for looking up Quality Feedback Agent (Talkback) crash reports is now available. The tool, located at, allows developers (or interested users) to see a variety of technical details about a crash by entering an incident ID (for example, 13843). A stack trace is included, with vistors easily able to jump to lists of known bugs for referenced classes and functions. For privacy reasons, not all the data submitted in the crash reports is made publicly available.

Quality Feedback Agent is included with most Windows versions of Mozilla. It launches whenever Mozilla crashes and allows the user to send technical details about the crash to the Mozilla Foundation. The utility was originally developed for Netscape Communicator (hence the Netscape logos) and is based on the commercial Talkback product created by Full Circle Software (now called SupportSoft). The Mozilla Foundation maintains a page with information about Quality Feedback Agent.

#1 Interesting

by Racer

Monday April 19th, 2004 7:57 PM

You are replying to this message

Fun to see what crashes show up in the different versions... In 1.6, the top crashers are (1) 64 gklayout.dll, (2) 34 js3250.dll, (3) 31 GKLAYOUT.DLL while in 1.7b, its (1) 204 TableBackgroundPainter::TableBackgroundData::Destroy, (2) 104 nsJSContext::DOMBranchCallback, (3) 65 ntdll.dll

In the 1.7b build crash reports, there isn't even a mention of gklayout.dll - at good a sign that crashers are high priority.