'PC World' Looks at Mozilla Firefox 0.8
Thursday April 1st, 2004
The May 2004 issue of PC World features a short article about Mozilla Firefox 0.8. Reviewer Tom Spring likes the new download manager and the range of extensions available but concludes that the browser "remains too geeky for nontechies" — he said it took him half an hour to master toolbar customisation.
by kquiggle <firstname.lastname@example.org>
Thursday April 1st, 2004 8:58 AM
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We all need to really listen to reviews like this, and not try to debate or argue the concern away. Here is a guy who is presumably is comfortable with technology, and he is telling us that he found parts of it "too geeky" (the entire articale is actually quite favorable). It doesn't matter if we agree with him or not - we need to understand why he felt that way because this means other people will also. The issue her is not whether he is right or wrong - this issue is, "Why does he have that impression, and how to we prevent/correct it?"
One suggestion: Every new release of Mozilla/Firefox/Thunderbird should include a "reviewer's kit" - a guide to the product and a press release.