Mozilla Store Selling New Shirts and a Firefox Plush Toy

Tuesday March 30th, 2004

Jesse Ruderman and Ben Goodger wrote in to tell us that the Mozilla Store now has a larger range of Mozilla Gear on sale. The familiar white Mozilla T-Rex T-shirt is now joined by four new upper body garments, some sporting Mozilla Firefox branding. A nine inch (23cm) Firefox stuffed toy is also available. According to the site, the soft plush red panda (firefox is another name for the red panda) has "beautiful faces (sic) and expressive eyes." Whatever. He can be yours for a mere US$15.95 plus shipping and handling. The shirts range in price from US$16.95 to US$21.95. The new items begin shipping in two weeks.

#37 Re: internal server error ordering new t-shirt :(

by springsoft

Wednesday December 8th, 2004 7:29 PM

You are replying to this message

Well, at least you know where you got it wrong. I ordered t-shirts on 28 October 2004, which were charged to my Visa card immediately, and eventually got a message mid November that they would be shipped on 20 Nov 2004. It's 9 December and I still haven't seen any sign of them. And Mozilla customer service has not replied to my mail querying actual date shipped and any FedEx or APS references. So I was charged for a product that they could not ship at time of charging. Isn't that contrary to the Visa Card merchant agreement?

What really peeves me is that, at time of ordering, there were no notices on the site to suggest there would be delays in supply or shipping. That's just plain poor business practice.