Full Article Attached Mozilla Foundation Soliciting Proposals for Support Services

Saturday March 27th, 2004

The Mozilla Foundation is exploring offering additional end user support options, in addition or instead of the existing telephone support provided by DecisionOne. To this end, the Foundation is soliciting proposals from companies or community members who wish to be awarded contracts to provide these services. Submissions must be well thought out and shown to be viable. Read the full article for complete details from the Foundation's Bart Decrem.

#6 Re: Re: DecisionOne

by dave532

Sunday March 28th, 2004 2:14 AM

You are replying to this message

But if someone is going to include phone support in the deal it's not going to get much cheaper than DecisionOne so the current numbers calling that service will be a good estimate for bidding on the phone aspect of the service.

However, other paid support options, such as email will be cheaper than DecisionOne's phone support so may attract more users.