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Full Article Attached Mozilla Foundation Soliciting Proposals for Support Services

Saturday March 27th, 2004

The Mozilla Foundation is exploring offering additional end user support options, in addition or instead of the existing telephone support provided by DecisionOne. To this end, the Foundation is soliciting proposals from companies or community members who wish to be awarded contracts to provide these services. Submissions must be well thought out and shown to be viable. Read the full article for complete details from the Foundation's Bart Decrem.


#14 How about some Live Chat system?

by Lev_Arris

Tuesday March 30th, 2004 4:47 AM

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Just an idea: Couldn't they just get this system <http://www.helpcenterlive.com> (it's GPL) and install it with a Support Link everywhere on their pages? Then all they'd need would be volunteers that would log onto it and handle support (either by live chat or by handling the trouble tickets that the users enter). You could even take it further and have for-pay 'agents' log in and work off the tickets/chat calls.