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Full Article Attached Mozilla Foundation Soliciting Proposals for Support Services

Saturday March 27th, 2004

The Mozilla Foundation is exploring offering additional end user support options, in addition or instead of the existing telephone support provided by DecisionOne. To this end, the Foundation is soliciting proposals from companies or community members who wish to be awarded contracts to provide these services. Submissions must be well thought out and shown to be viable. Read the full article for complete details from the Foundation's Bart Decrem.


#1 DecisionOne

by dave532

Saturday March 27th, 2004 3:52 PM

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I think for bidders to be able to get a feel for the sort of demand such services will have could you say approximately how many calls DecisionOne gets a month and how many of them have been resolved satisfactorily