Why MozillaZine Went Down

Friday January 16th, 2004

Regular visitors will have noticed that MozillaZine vanished from the Internet for almost 24 hours beginning at approximately 1:45am UTC on Friday (late Thursday USA time). The outage started when the server failed to come back up after a planned reboot following a software update. Further investigation by the support personnel of our host (formerly Rackshack) revealed that the machine had experienced a kernel panic. The support engineers then installed a new hard drive formatted with's standard Linux setup (though ironically this ran into problems due to a failed IDE cable). We could then access the machine and rebuild our pre-update configuration. We successfully transferred all the important data from the old disk — including articles, forum messages, weblog posts and emails — and the site is now running as normal. We've taken the opportunity to switch the server to Pacific Time (GMT -0800), providing better consistency with Mozilla Foundation tools such as Bugzilla and Bonsai (previously the site used Central Time (GMT -0600) and before that Eastern Time (GMT -0500)). However, it took us a couple of attempts to get it right, so there may be some time-related errors present (such as a few inaccurate forum post timestamps).

The disruption affected all services including email. If you sent any email to addresses during the time the server was down, please resend, as it most likely did not get through. We at MozillaZine would like to apologise to all our visitors for any inconvenience caused by the downtime and wish to extend our gratitude to everyone who helped to get the site up and running again, especially James "Imajes" Cox.

Update: We think everything's working now but please read our latest outage update for more information.

#7 Where we are

by AlexBishop <>

Friday January 16th, 2004 6:08 PM

You are replying to this message

OK, so the server time change hasn't quite gone as expected. Post times still seem to be Central Standard Time (except the first two, which were made before the clock was reset) though the server time is Pacific Standard Time now.

I'm not convinced new mail is being delivered to addresses. When we fix this, it's possible that all the mail sent while the server was down may start coming through. However, if you think you should get a reply and don't, please resend. Mail was a problem when we first set the server up in the Summer.

I think everything else works though.