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Full Article Attached Mozilla End User Telephone Support Available Soon

Friday September 26th, 2003

In a message to the Mozilla marketing mailing list, Bart Decrem has announced that the Mozilla Foundation will soon begin offering telephone support to end users of Mozilla. The service, which will cost $39.95 per incident, will be provided by DecisionOne, who currently offer telephone and email support for Netscape. The Mozilla Foundation hopes to offer email support soon and is actively looking for an appropriate vendor to partner with.


#8 Re: um...

by nilson <nilson@gmail.com>

Friday September 26th, 2003 5:31 PM

You are replying to this message

Umm.. No, I am not a fucking troll. Ask in the forums if I'm a troll. Neither am I an Opera-lover. I love Mozilla and even write documentation for the <http://firebirdhelp.mozdev.org/> project.

I am using Opera as an example. $39.95 is a lot of money to spend to try and figure out a simple problem. If you need tech support, you are probably sorta new to the browser anyway, so switching browsers shouldn't be too hard, and chances are, for about that same amout of money, you could buy Opera, or maybe switch to nother free browser. People don't usually spend $35.95 on something they don't know if they'll like and probably don't have too much trust in because of their problems.