MozillaZine

Full Article Attached Mozilla End User Telephone Support Available Soon

Friday September 26th, 2003

In a message to the Mozilla marketing mailing list, Bart Decrem has announced that the Mozilla Foundation will soon begin offering telephone support to end users of Mozilla. The service, which will cost $39.95 per incident, will be provided by DecisionOne, who currently offer telephone and email support for Netscape. The Mozilla Foundation hopes to offer email support soon and is actively looking for an appropriate vendor to partner with.


#7 Hah.

by wvh <wouter-mozzine@fort-knox.rave.org>

Friday September 26th, 2003 4:55 PM

You are replying to this message

- Who needs support for Mozilla? - Who will pay $39.95 per 'incident'?

I can't see which problems could be solved by emailing (Help! I can't email!) or by phone. Define such a 'problem'. How do I write an email? My browser doesn't open? What is "404 File Not Found"? What means "out of disk space"?

People with such questions will never find their way into the mozilla helpline, because they define the problem as "my computer is fucking up". If they are smart enough to call anybody, it will be their local it department... or Micro$oft.

Sounds like milking the pointy haired one with the empty head. Couldn't care less.