Full Article Attached Mozilla End User Telephone Support Available Soon

Friday September 26th, 2003

In a message to the Mozilla marketing mailing list, Bart Decrem has announced that the Mozilla Foundation will soon begin offering telephone support to end users of Mozilla. The service, which will cost $39.95 per incident, will be provided by DecisionOne, who currently offer telephone and email support for Netscape. The Mozilla Foundation hopes to offer email support soon and is actively looking for an appropriate vendor to partner with.

#4 Re: Who on earth would pay that much?

by joschi

Friday September 26th, 2003 4:43 PM

You are replying to this message

"There's a reason why this is so expensive: a typical telephone support call takes almost 30 minutes."

i would imagine 99% of people who use the call in support are indeed corperate users.