Mozilla End User Telephone Support Available Soon
Friday September 26th, 2003
In a message to the Mozilla marketing mailing list, Bart Decrem has announced that the Mozilla Foundation will soon begin offering telephone support to end users of Mozilla. The service, which will cost $39.95 per incident, will be provided by DecisionOne, who currently offer telephone and email support for Netscape. The Mozilla Foundation hopes to offer email support soon and is actively looking for an appropriate vendor to partner with.
#32 What if the problem isn't resolved?
Tuesday September 30th, 2003 12:19 AM
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Let's say my mom calls and wants to know why a Java game on some web site won't work (let's say it works fine with IE), but the tech support guy doesn't know what's wrong and isn't able to give her a solution. Is she out $40 for trying, does she get a refund, or what? Can the incident be escalated to some higher power? Or would that just be treated as a bug report?