Mozilla End User Telephone Support Available Soon
Friday September 26th, 2003
In a message to the Mozilla marketing mailing list, Bart Decrem has announced that the Mozilla Foundation will soon begin offering telephone support to end users of Mozilla. The service, which will cost $39.95 per incident, will be provided by DecisionOne, who currently offer telephone and email support for Netscape. The Mozilla Foundation hopes to offer email support soon and is actively looking for an appropriate vendor to partner with.
#29 Re: Hah
Sunday September 28th, 2003 3:31 PM
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Problems can be solved by email. Some standard problems only take a short reply to fix, others can take several emails and a lot of time. If this is professional support, the $40 are very well warranted, but OTOH, I doubt there are too many takers.
I do wish them success, however, since Mozilla will profit, both from having support (there is a real demand, I know that for a fact), and making money off of it.