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Full Article Attached Mozilla End User Telephone Support Available Soon

Friday September 26th, 2003

In a message to the Mozilla marketing mailing list, Bart Decrem has announced that the Mozilla Foundation will soon begin offering telephone support to end users of Mozilla. The service, which will cost $39.95 per incident, will be provided by DecisionOne, who currently offer telephone and email support for Netscape. The Mozilla Foundation hopes to offer email support soon and is actively looking for an appropriate vendor to partner with.


#24 Re: Well, in that case

by mlefevre

Saturday September 27th, 2003 1:36 PM

You are replying to this message

As Doron (who worked at Netscape, and therefore knows about this stuff) points out in another comment, this _is_ for end users. Your $40 will get you support from call centre staff who will work through a script and give you an answer out of their support database. Having someone who knows what they're talking about doing support costs more (as someone mentioned - Microsoft VB support calls are hundreds of dollars, not $40).

I do know people that would use this kind of thing - the same kind of people that will pay me GBP60 ($100) to pop over to their house and remove the blaster worm. There's also several small businesses that have either paid me to pop in and sort something out, or phoned me up to ask how to do something. I'm sure I'm not alone here in being called on for some technical knowledge... For those (well-off) people or businesses who don't know someone who knows someone who can help, they might do this.