Mozilla End User Telephone Support Available Soon
Friday September 26th, 2003
In a message to the Mozilla marketing mailing list, Bart Decrem has announced that the Mozilla Foundation will soon begin offering telephone support to end users of Mozilla. The service, which will cost $39.95 per incident, will be provided by DecisionOne, who currently offer telephone and email support for Netscape. The Mozilla Foundation hopes to offer email support soon and is actively looking for an appropriate vendor to partner with.
#23 Its for end users only
Saturday September 27th, 2003 11:05 AM
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I worked with DecisionOne back at Netscape, and they are for end users only. Anything more complex than "what happened to my bookmarks" confuses them. These are minumum wage paid people, not Mozilla experts.