MozillaZine

Full Article Attached Mozilla End User Telephone Support Available Soon

Friday September 26th, 2003

In a message to the Mozilla marketing mailing list, Bart Decrem has announced that the Mozilla Foundation will soon begin offering telephone support to end users of Mozilla. The service, which will cost $39.95 per incident, will be provided by DecisionOne, who currently offer telephone and email support for Netscape. The Mozilla Foundation hopes to offer email support soon and is actively looking for an appropriate vendor to partner with.


#22 Re: Re: um...

by joschi

Saturday September 27th, 2003 10:50 AM

You are replying to this message

good, i'm glad you aren't a troll.

$40 is really not a lot of money to spend to get support if you need it, its FAR from "outrageuos". Have you ever looked into how much it costs in the real world? I've worked for non profits doing tech support and I've seen the fax's that come in advertising support, $80/hour is pretty reasonable (see my other comment about how moz's support pricing is based on an average call time of 30 minutes). Budget IT support companies charge $70/hour. sure, its a rediculous amount for a well informed geek/poweruser, but obviously that isnt the target audience here. I've had people pay me $40 to stick a modem in their computer and reboot. ever check how much it costs to take your computer in to compusa?