Full Article Attached Mozilla End User Telephone Support Available Soon

Friday September 26th, 2003

In a message to the Mozilla marketing mailing list, Bart Decrem has announced that the Mozilla Foundation will soon begin offering telephone support to end users of Mozilla. The service, which will cost $39.95 per incident, will be provided by DecisionOne, who currently offer telephone and email support for Netscape. The Mozilla Foundation hopes to offer email support soon and is actively looking for an appropriate vendor to partner with.

#19 Re: Re: Stock answers?

by Undertoad

Saturday September 27th, 2003 8:19 AM

You are replying to this message

I worked for a big vendor doing real live Unix tech support in the early 90s. Most tech support calls that were about bugs were addressed by known patches, even then. If they were not, they were entered into the corporate then-equivalent of Bugzilla. But this was no guarantee WHATSOEVER that they would be fixed to the customer's expectations. All it meant was that it was an issue "out there", and problems with weak ownership or bad politics might well wind up ignored.