Mozilla End User Telephone Support Available Soon
Friday September 26th, 2003
In a message to the Mozilla marketing mailing list, Bart Decrem has announced that the Mozilla Foundation will soon begin offering telephone support to end users of Mozilla. The service, which will cost $39.95 per incident, will be provided by DecisionOne, who currently offer telephone and email support for Netscape. The Mozilla Foundation hopes to offer email support soon and is actively looking for an appropriate vendor to partner with.
#15 Stock answers?
Friday September 26th, 2003 11:56 PM
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I'm just wondering if when someone pays $40 for a support call for a usability problem or annoying glitch that's been there for years (we all have our pet favorites), they'll get a very expensive clone of the answer, "If it bothers you, learn to code and fix it yourself, or pay someone who can! You've paid me? Nope, that's your problem, bud. I'm just here to give you advice."