Full Article Attached Mozilla End User Telephone Support Available Soon

Friday September 26th, 2003

In a message to the Mozilla marketing mailing list, Bart Decrem has announced that the Mozilla Foundation will soon begin offering telephone support to end users of Mozilla. The service, which will cost $39.95 per incident, will be provided by DecisionOne, who currently offer telephone and email support for Netscape. The Mozilla Foundation hopes to offer email support soon and is actively looking for an appropriate vendor to partner with.

#13 Some perspective

by robdogg

Friday September 26th, 2003 11:13 PM

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I see bunch of people screaming that $39.95 is too much. 99% of the people that call tech support will be from corporations. Compared to other vendors $39.95 is really (no, really) cheap. Just for comparison, discussing a Visual Basic problem with Microsoft is $245. Discussing anything with Oracle is a lot more expensive (they have a multitude of various options, all expensive).

Just think of this. I have a problem that needs to be solved asap and this problem is preventing me from moving on with my work. What's cheaper: posting a question on the mozillazine forum and waiting a hour (at best) for an answer or ponying up $39.95 for a solution. That's right: my hourly rate is much higher than the tech support fee, thus it is cheaper to call tech support.