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Full Article Attached Mozilla End User Telephone Support Available Soon

Friday September 26th, 2003

In a message to the Mozilla marketing mailing list, Bart Decrem has announced that the Mozilla Foundation will soon begin offering telephone support to end users of Mozilla. The service, which will cost $39.95 per incident, will be provided by DecisionOne, who currently offer telephone and email support for Netscape. The Mozilla Foundation hopes to offer email support soon and is actively looking for an appropriate vendor to partner with.


#11 Read the fabulous fucking manual

by coocoocachoo

Friday September 26th, 2003 8:21 PM

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End users don't use this sort of service. Large corporations, who standardise on one piece of software will standardise on Mozilla then sign a yearly, flat rate contract with the company providing support.

As for "technical support". Technical support isn't a tutoring service, but some people treat it that way. The fact remains that if you want to learn how to use a piece of software, read the fucking fabulous manual! It is really that hard?