Full Article Attached Mozilla End User Telephone Support Available Soon

Friday September 26th, 2003

In a message to the Mozilla marketing mailing list, Bart Decrem has announced that the Mozilla Foundation will soon begin offering telephone support to end users of Mozilla. The service, which will cost $39.95 per incident, will be provided by DecisionOne, who currently offer telephone and email support for Netscape. The Mozilla Foundation hopes to offer email support soon and is actively looking for an appropriate vendor to partner with.

#10 Re: Re: um...

by tack

Friday September 26th, 2003 6:42 PM

You are replying to this message

I fail to see why you would be upset by this new support option which was not available before and is not detracting from existing free support options. If you don't like it, don't use it. If the service is not profitable, it will go away. If it is profitable, good for them. Free support options will always be available for those of us who have no problem spending some time digging around or waiting for a good samaritan to reply. But for those who feel their time is worth the $40, they now have this option to have a company buy their problem. Plus, it gives credibility to using Mozilla in a corporate environment.