Mozilla Still Good After 32 Days
Saturday July 27th, 2002
Timothy Dyck began using Mozilla about a month ago and he hasn't looked back since. In an opinion piece, the eWEEK journalist describes his favourite features and outlines some improvements he'd like to see in future versions.
#17 Re: Re: What does mozilla.org think of this?
Sunday July 28th, 2002 8:38 PM
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you point out a number of legitimate problems that have arisen due to increased numbers of end-users. however, i would contend that these problems arise mainly because end-users are passively allowed to use methods and forums that they really shouldn't. if bugzilla, irc, or the newsgroups are being flooded by unneeded end-user spam, then lock them out. if you don't provide an accessible forum for end-user support, the end users will go away.
of course, this would defeat the open source objective. the fact of the matter is, a large number of mozilla developers, particularly those donating their services, were end-users first. and in many cases, their intent in aiding the project is to develop a better product for direct use, not a platform for third-party development. by actively discouraging use by the "average" internet citizen, we risk alienating potential developers along with discouraging current developers who are aiding the project for personal use.
mozilla will be used by non-developers as long as it remains an open source project - this is regardless of whether there is active marketing, packaging, and support. and as for marketing and support, mozilla.org may not have the resources to officially provide these services, but with web sites and faqs and splash screens and the lot, it's being all but officially provided anyway. and all the time and effort spent on developing an official chrome (even though third-party developers will develop their own anyway) proves mozilla.org *is* interested in the packaging of the product. with all the pieces in play already, it would be a lot more useful to stop denying that mozilla is an end-user application and instead start encouraging end-users - who could be tomorrow's developers, marketers, or support "staff" - by pointing them in the right direction.
that, or mozilla.org should close the "open source" nature of mozilla with the 1.0 release, and should instead restrict further development to qualified developers only. keep the riff-raff out. although i imagine that sorting through applications would be a pain.