More Mozilla RC1 Reviews
Thursday April 25th, 2002
Anonman writes: "c|net's article Don't Miss the Thrilla from Mozilla is quite positive. Their only complaint seemed to be a problem with Mozilla reading a Netscape profile. The reviewers liked Mozilla's quicklaunch, tabbed browsing and price, going so far as to suggest that 1.0 'may actually best its two most powerful competitors.'
#34 Nobody offers that kind of support
Tuesday April 30th, 2002 8:26 AM
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> Im pretty sure that the author means a phononumber or something to a Helpdesk / support center.
Ah, let's take a look at Mozilla competitors. Since IE is installed with Windows, I think you're allowed one or two support calls for a short period of time to help with problems related to the installation. If it's past that time period or you downloaded it, you get to PAY extra for support. How about Opera? All I see are online FAQs and electronic board based support. At least IRC is realtime, and it's FREE. An electronic board might not be a bad addition for Mozilla, although I'm sure there's already something like that somewhere.
While I'm sure everybody would like a phone number to call, that option disappeared back when IE pushed Netscape out of the market. If you want this kind of support, you're going to have to pay somebody for it.