MozillaZine

Full Article Attached Public Meetings on Future of Mozilla Customer Support Announced

Saturday May 5th, 2007

Starting next week, the Mozilla Corporation will be hosting twice-weekly meetings to discuss the future of customer support for Mozilla products. Several different support mediums will be discussed in the conferences, including knowledge bases, forums and real-time chat. The meetings, which are open to all, will be held on Tuesdays and Thursdays during the next three weeks. Notes will be published afterwards for those unable to make it.

End users of Mozilla Firefox and Mozilla Thunderbird can currently get support from a variety of sources, with help also available to users of the other projects backed by the Mozilla Foundation, such as SeaMonkey and Camino. The Mozilla Foundation Support page and the Mozilla Corporation Support page list several providers of Mozilla support.

Paid support options include Mozilla telephone support from InfoSpan and various Firefox and Thunderbird guidebooks. However, most users opt for one of the free support channels, which rely heavily on the generosity and knowledge of Mozilla community. Some of the these support sources are hosted by Mozilla, such as the support newsgroups and IRC channels, while others are hosted by third-parties. MozillaZine operates two of the most popular free support platforms, the MozillaZine Forums and the MozillaZine Knowledge Base. The former allows users to post questions and answers and the latter offers a corpus of documentation contributed by community members.

Read the full article for complete details of the support meetings from Mozilla Corporation employee Samuel Sidler.