MozillaZine

Full Article Attached Update on Tree Plan for 0.9.4

Saturday August 25th, 2001

Asa Dotzler has sent in an update to what mozilla.org's plans are for the 0.9.4 milestone. Click the full article link for more info on this, and what you can do to help.


#127 Re: Re: MSNBC example

by SubtleRebel <mark@ky.net>

Tuesday September 4th, 2001 9:55 AM

You are replying to this message

Just thought I'd share a recent experience that I had with an AOL user.

This man owns a small company with about 18 employees. His and two other employees computers had access to the Internet through AOL, but no one else had access. He decided that all the computers needed access and wanted me to give him a quote for installing and configuring modems for 13 computers that did not have them. After talking to him about it, we decided it would be better to get a router and a DSL Internet connection (the computers were already all on a LAN). After getting the line in, I installed the latest Netscape and latest IE on every workstation and made sure that the Internet access was working. About a week and a half later, he gave me a call because he had some concerns. Apparently, after I had left, he had gone around installing AOL on all of the computers because he thought they still needed to sign on AOL to access the Internet. He was upset though because I had told him that multiple users could access the Internet at the same time, but AOL was only allowing one person to sign on. He was also worried about all of his employees having his AOL account password. I was unable to convince him over the phone that AOL was not necessary to access the Internet, so I went over to his office. After 2 hours of showing him on their computers, he still was confused. Fortunately various other employees did understand; in fact many had already been using the Internet access with the web browsers that I had set up for them. Although I did eventually convince him that it was all working as I had promised, he and the two employees who were using AOL before, still continued to sign on to AOL to access the Internet. So one day a few months later, he called to say that something was wrong with the DSL line. When I got there, I found out that the DSL line was fine, but something was wrong with his AOL (corrupted file I think) because it was unable to sign in. I reinstalled the AOL software and it worked again. When I tried to explain it to him, he insisted that the DSL line must have messed up his AOL software because he had never had that problem before. As far as I know, he and some of his employees are still signing on to AOL to access the web.

This experience is TYPICAL of my experiences with AOL users.