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Full Article Attached Update on Tree Plan for 0.9.4

Saturday August 25th, 2001

Asa Dotzler has sent in an update to what mozilla.org's plans are for the 0.9.4 milestone. Click the full article link for more info on this, and what you can do to help.


#124 Re: Re: MSNBC example

by SubtleRebel <mark@ky.net>

Tuesday September 4th, 2001 9:09 AM

You are replying to this message

From my experience, AOL users (who tend to be very non-technical) think AOL is great. When they have problems with a website, they never blame AOL for it.

When AOL screws up a website's graphics by converting them to ART format, AOL users might say the graphics look bad, but they do not realize it is AOL's fault.

When AOL's cache system fails to allow AOL users to view dynamically updated websites, they question whether or not the website is being updated, but they do not question whether or not AOL is working properly.

Because AOL users are not typically technical, they do not know how to determine who they should blame. They are not likely to try viewing the website with a different browser; many AOL users do not even know that there are different browsers. If they can not view or use a website properly then they just assume that website is not working. As long as AOL is working for some websites and they can get their email, most AOL users will not blame AOL for difficulties with a specific website.

Besides, even if the user decides that it is AOL's fault, few of them will switch providers. They might go back to using a previous version of AOL's software, but cancelling AOL is not likely.

Most ISPs are cheaper than AOL, but AOL users stick with AOL anyway.

Most ISPs provide higher speed access than AOL, but AOL users do not switch.

AOL's software bombards users with lots of annoying ads, but AOL users do not quit.

AOL's web browser eats up a lot of extra screen real estate when viewing web pages, but AOL users use it anyway.

With all the exisiting issues with AOL, why would a few small glitches with a few websites cause AOL users to stop using AOL?