Weekend Discussion: Usability - Mozilla to West Palm Beach
Friday November 10th, 2000
We're all probably keenly aware that there were numerous usability problems (and here) with the balloting in West Palm Beach county during this Presidential election which created voting patterns which according to statisticians are, for all practical purposes, an impossibility.
Not going into questions of legitimacy regarding the vote, my questions to you are these: Can blame be placed when usability issues create incorrect or uncertain results? Is there remedy? Much has been said about usability issues in Mozilla - how does Mozilla's usability play a part in the developer/user relationship? Is there blame to be placed if a lack of usability testing creates an interface that's difficult for users to navigate? Do you think a correlation can be drawn between software UI usability and usability issues for paper interfaces like government forms or ballots? What responsiblity, if any, does the user hold for navigating a UI or form that suffers from serious usability issues?
#3 Useability can affect market share
Friday November 10th, 2000 12:58 PM
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I think that, while there are those people like myself that choose an application for it's features and advanced stuff, the majority of people want something that's "easy to use".. (which is one reason why IE is so popular in my opinion). It may be worth looking into developing an "Advanced Modern" skin and a "Not-So-Advanced Modern" skin so that end-users without a lot of.. ummm.. skill... would be happy with it. :)